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Customer satisfaction, Interpersonal relationship and Business Etiquette.

by veeraraghavan natarajan -

The course gives insight to 'How to ensure customer satisfaction?' , few tips on maintaining interpersonal relationship, and introduction to the Business etiquette. For the time being the course is open for Senior assistants- Batch-I, who have been promoted from Cashier, and who have attended their orientation training at RPTI, Thrisssur from 12th to 14 th June 2023. Kindly attend the course. A certificate is on offer on successful completion of the course.


Available courses

Course image RING MAIN TECHNOLOGIES AND PRACTICES
IT & OT

The course RMU technologies and practices offers a detailed explanation regarding the, history of distribution, concepts about the radial and ring main distribution system, constructional details of RMU, functions of auxiliary devices in the RMU, selection of type of RMU in different locations, construction of equipment foundation in the RMU, Erection testing and commissioning procedures, Extension of RMU in new and existing locations, operation and maintenance of RMU.

Course image SCADA/DMS SYSTEM
IT & OT

The course offers explanation about the SCADA system, Components of SCADA, Different Layers of SCADA, SCADA communication, SCADA control room, DMS system, features of DMS, Application of DMS and Application of GIS system.

Course image SWITCHGEAR AND TRANSFORMER PROTECTION
Distribution

The course Transformer Protection offers a detailed explanation regarding the protection of transformers, current transformer, potential transformers capacitive voltage, lightning arresters and maintenance of SF6 CB

Course image GENERATOR PROTECTION
Distribution

The course Generator Protection offers a detailed explanation regarding the protection of generator , generator protection fundamentals, generator grounding, generator capability curve and generator transformer protection


 

Course image PERFORMANCE BENCH MARKING AND QUALITY OF SUPPLY AND STANDARDS OF PERFORMANCE
Distribution

The course offers a detailed explanation about Standards of Performance Rules and Regulations, Services, Schedule-I, Overall Performance of Licensee, Schedule II, RPI Ranking and MIS.

Course image DISTRIBUTION TRANSFORMER PART-II ERECTION TO MAINTENANCE
Distribution

This course explains the procedures of erection, testing, commissioning, maintenance, troubleshooting and repair of Distribution Transformers

Course image METERING AND METHODS (LAB VISIT)
Distribution

The course offers a detailed explanation regarding the metering concepts, metering technology, activities in metering lab, meter testing and the precautions to be taken while dealing with meters.


Course image RENEWABLE ENERGY (SOLAR) BILLING/METERING
Distribution

The course offers a detailed explanation regarding the RE (Solar) Billing/Metering methods, types of solar system and billing, SOURA Phase-1 Model-1, SOURA Phase-2 Model 1A,1B and 1C ,Net Metering Model and SOURA- Phase 1 Model 2

Course image SOLAR ROOF TOP PROJECT
Distribution

The course offers a detailed explanation over the Roof top solar project, basics of On Grid Solar System, design consideration, Inspection & Maintenance of Roof Top Project and the participants will be able to learn about Regulations

Course image STREET LIGHT METERING – DESIGN, INSTALLATION AND MAINTENANCE
Distribution

This course on Street Light Metering offers a detailed explanation regarding the different types of Street Light Systems, Metering of Street Lights, Design, Installation, Maintenance and Troubleshooting of a Street Light Controller and Safety Precautions to be taken while doing Maintenance in Street Lights.

Course image THEFT OF ELECTRICITY
Distribution

 The course is about theft of electricity, punishment, procedures for surprise inspection, preparation of site mahasser, post detection procedures, compounding, formalities in special courts, etc. described based on Electricity Act 2003.

Course image TOD BILLING AND RENEWABLE ENERGY BILLING
Distribution

The participants will be able to learn about the TOD Billing and Renewable Energy Billing. Regulations and Tariff Order regarding TOD Billing, Features of Optional Demand Based Tariff etc. Demonstration of TOD Billing with an example  is given.


Course image WORKSHOP ON THEFT OF ENERGY , PROCEDURES IN ACCORDANCE WITH LAW & SITE MAHAZAR PREPARATION
Distribution

The course intends to impart knowledge on the various methods of theft of energy prevalent in the system, methods of identification of theft, preparation of site mahazar, procedures to be followed during inspection, detection of theft/misuse and preparation of site mahazar, pursuance of cases in relevant courts and assessment of quantum of energy pilfered.

Course image TREE CUTTING COMPENSATION PROCEDURES
General

The course intends to impart knowledge on the Tree Cutting Compensation Procedures, Power of Entry, Preparation of Mahazar, Preparation of Valuation Statement, Preparation of Award and Bearing Age .

Course image E-File Application Demo
General

The course offers all the employees of KSEB Limited a detailed explanation on E-File application.

Course image APPLICABILITY OF GST IN KSEBL
General

This course deals with applicability of GST in works of KSEBL and explains about Bill of Supply, GST Debit, Credit Notes, and Tax Invoices 

Course image ORGANIZATIONAL BEHAVIOUR
General

ഓർഗനൈസേഷണൽ ബിഹേവിയർ (OB, ഓർഗനൈസേഷനിലെ പെരുമാറ്റ രീതികൾ) എന്ന ഈ ട്രെയിനിംഗ് പ്രോഗ്രാമിൽ, സ്ഥാപനത്തിൽ, മനുഷ്യരുട പെരുമാറ്റ രീതികളെക്കുറിച്ച് വിശദീകരിക്കുക, മനസ്സിലാക്കുക, മുൻകൂട്ടി മനസ്സിലാക്കുക, അതിനെ നിയന്ത്രിക്കുക എന്നീ തുടങ്ങിയ വിഷയങ്ങൾ ആണ് പ്രതിപാദിക്കുന്നത്.

Course image PERSONAL FINANCIAL PLANNING
General

The course offers all the employees of KSEB Limited a detailed explanation on how to attain financial stability by adopting various techniques of financial management. The employees are given various options to save, invest, secure and maintain financial stability. Having a personal financial plan will help maintain discipline towards maintaining within set targets and thus achieving the set goals. Through a financial plan, employees are in a better position to understand their financials through the set measurable financial goals and the effects of decisions made.

Course image UNDERSTANDING OUR CUSTOMERS EFFECTIVE STRATEGIES
General

The course describes the most effective methods to be adopted while dealing with customers in various offices of KSEBL, especially, Electrical Sections. Methods described in this course can be applied in all ‘touch points’ of customers in every KSEBL office. The sessions are prepared on the basis of managerial approach, with positive attitude to feel the customers appreciated and for better satisfaction as when contacted with KSEB Officials.

Course image CUSTOMER SATISFACTION, INTERPERSONAL RELATIONSHIP AND BUSINESS ETIQUETTE
General

The course intends to impart knowledge on the various methods of customer satisfaction, levels of customer satisfaction, customer satisfaction process, how to ensure customer satisfaction, business etiquettes, interpersonal relationship and phases of interpersonal relationship.


 

Course image COMMUNICATION WITH POSITIVE IMPACT
General

The course deals with the  foundations of communication, effective communication methods, stress management, knowledge about  behavioural communication styles and various types of communication inside KSEBL.


Course image POWER EQUIPMENT TESTING
SO

Electrical equipment with a voltage rating of 11 KV and above comes under the testing scope of the Power Equipment Testing (PET). PET ensures the healthiness of each power equipment in our power houses and substations which is of utmost importance. Testing standards are also to be met. It is essential to ensure that the test results are within the limits of the standards when each new equipment is added or old ones are repaired and used. Periodically checking the health of in-service equipment is essential to reduce its failure rate. The tests are mainly divided into three by pre-commissioning/re-commissioning tests, routine testing or condition monitoring and troubleshooting tests.